SHIPPING TIME
The time needed to ship merchandise will vary depending on the shipment’s
Location and the particular time of year. Customers should expect a 7-10 day
Delivery time.
SHIPPING METHODS
Merchandise will be shipped using Ground Service where possible. In addition,
Some items may be shipped directly from the manufacturer to customers.
DAMAGED SHIPMENTS
Damaged Shipments from handling must be claimed with the freight carrier. If
Any cartons are missing or damaged, be sure to note this on the freight bill. If
You notice concealed damage after the driver has left, keep all the packing and
Call the freight carrier to return and inspect the damage and file a claim. We are
Not responsible for damage caused by the freight carrier.
MANUFACTURERS DEFECTS
If a product appears to have a manufacture’s defect, email our Customer Service
Department for instructions. Do not return products to us without first contacting
Us to receive instructions. If an item is to be returned to us due to manufacturers
Defect, you must first receive a Return authorization Number. No packages will
Be accepted without a Return Authorization number written clearly on the package.
RETURN MERCHANDISE POLICY
Permission for any return merchandise must be secured from our return department.
You have 30 days from the ship date to receive refunds. You must email the refund
Request to “Mail to:SHRN@TOPFASHIONEXPRESSION.COM “ (with
“RETURN” in the Subject field) at which time the return authorization number
with return instructions will be sent to you. No packages will be accepted without
a Return Authorization Number written clearly on the package. Products being
returned must have a RA# issued before returned. If you receive a different
product than initially purchased, the item must be returned with the following
CLASS, STYLE, FONT-SIZE ,ORIGINAL PACKAGING, ORIGINAL INVOICE
OR RECEIPT.
Once a return is authorized by our return department you should: Return the item
To the address given to you by our return department. Write the Return authorization
Number clearly on the box or package. Keep your shipping records for proof of
Shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S) or with a value of over $100.00 should be insured. We can not
Be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are
Responsible for all freight charges on shipments that are refused or returned with
No fault on our part. We are not responsible for incidental or consequential
Damages or losses to defective products, errors in shipping your order, or other
Errors. The limit of our liability is the replacement cost of any item you purchase
From us. |